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Latest in Chatbot

The future of Vodafone UK customer service: AI, Biometrics and more!

By Ally Koehler -

Always on? So are we. Find out first-hand how we’re smartening up your digital experience with Vodafone UK’s Customer Service & Operations Director, Neil Blagden…

Meet TOBi the chatbot: The latest addition to our customer service team

Powered by cutting edge AI tech, TOBi the chatbot has arrived and from this month (July 2017) he’ll also be able to help with the purchase of SIM only plans. We talk tech with Vodafone UK’s Head of Contact Transformation, Richard Clarke…