The Google Assistant just got a whole lot smarter, thanks to the addition of a bunch of new Vodafone UK-related abilities! Find out how they could help you...

In 2017 we shared news that a whole heap of Vodafone UK services had landed on the Amazon Echo, letting you access your billing info and get answers to a list of important questions by asking Alexa.

And now, to continue our quest to make it easier and simpler to get the info you need quickly, we’ve got great news for you – you can now speak to us via Google Assistant or Home to get the solutions to a great range of account-related questions! Here’s how…

Get some assistance

The Google Assistant, which you can now grab on Android or iOS devices, as well as in smart Google speakers like the Google Home and Google Home mini, is exactly what its name suggests: an intelligent Artificial Intelligence (AI) assistant that can help you out with all manner of tasks.

And now, as well as turning the lights on for you or beaming Netflix to your TV, Google Assistant can fill you in on everything you need to know about your Vodafone UK account!

So what does the new Vodafone Action on Google Assistant let you do? Well, lots actually. You can read the full list here, but here’s just a handful of examples:

All of our customers will be able to ask Google Assistant for answers to our FAQs, such as:

“How do I setup my phone for the internet?”
“My phone has no signal. What should I do?”
“How much does it cost to use my phone in Spain?”
“How can I top up my phone?”

And if you’re a Pay monthly customer, it gets even better, as you’ll even be able to ask account specific questions, such as:

“How much data have I used?”
“How much was my last bill?”
“What are my current charges?”
“When is my bill due?”

Get set up

Ready to get involved? Here’s how you can set up your Google Assistant with Vodafone UK super powers:

If you’re on your smartphone or tablet:

  • Launch Google Assistant on your device (available to download from Google Play or the App Store) and say out loud “Talk to Vodafone”. This will bring up a welcome message and inform you that Vodafone needs to link your account to Google
  • Say “yes” or choose the ‘yes’ suggestion chip
  • If you’re using mobile data, your linking process will be done automatically from here
  • If you’re connected to a Wi-Fi network, you’ll be shown a screen where you’ll need to enter your phone number
  • If you’ve provided the correct phone number, you’ll receive a security code which you’ll need to enter on the next screen
    Once this is done, you’ll receive a greeting message from us confirming that your account was successfully linked.

If you’re using a Google Home speaker:

  • Say “Ok Google” to your Home speaker to activate Google Assistant
  • Say “Talk to Vodafone”. You’ll hear a response telling you a card has been sent to your Google Home app
  • Open the Google Home app on your smartphone or tablet (available to download from the Google Play or the App Store) and choose the suggested link on the card
  • If you’re using mobile data, the account linking process will be done automatically from here
  • If you’re connected to a Wi-Fi network, you’ll be shown a screen where you’ll need to enter your phone number
  • If you’ve provided the correct phone number, you’ll receive a security code which you’ll need to enter on the next screen

Get more Google goodness

Did you know you can grab a whole range of smart Google products from Vodafone UK? Whether you want to be able to play music around the house just by asking for it, beam 4K content straight to your TV from your phone, or even extend your Wi-Fi around the house, we’ve got you covered…

Google Home
Set timers, check your Vodafone account, ask for music, control the lights and get smart answers to all your burning questions – all by using your voice. The Google Home is a smart assistant and home music speaker all in one.

Google Home Mini
The Home Mini does everything the original Google Home does, only in a dinkier package. It may not have the same audio chops as its bigger brother, but for £49, it’s an excellent way into the smart home waters.

Google Chromecast
Plug a pleasingly tiny Chromecast into the back of your TV to unlock a whole new way to watch – just send content from any compatible app (like Netflix, iPlayer, All4, YouTube and NOW TV) straight from your phone!

Google Wi-Fi
If your home is on the large side and you need help getting your home broadband to make it through every wall and into every nook and cranny, grab a couple of Google Wi-Fi network boosters – they’ll intelligently scope out how best to serve every device in the house.

How do you get started with smart home tech? Here’s everything you need to know about AI in the home.