We're making big changes to the way things work here at Vodafone UK, by abolishing roaming charges in 50 destinations, supercharging your upgrade experience, and more!
The arrival of the Samsung Galaxy S8 isn’t the only big news this month for Vodafone customers. Why’s that? Well, we’ve been busy behind the scenes making a raft of huge changes to the way Vodafone UK works for you.
Today we’re renewing our focus on what you, our customers, expect from us, and we’re starting with Vodafone Global Roaming, our brand new flexible upgrade system, and our new price plans. Read on for all the news…
1. You talked, we listened
First thing first: we’ve been listening. As the result of loads of conversations with our customers, we know we need to make dealing with us more straightforward, less complex, and to work harder in your favour.
So that’s exactly what we’ve done, by dreaming up a range of ways to make everything simpler, and restructuring our approach to give you less of what we think you need and more of what you want! It’s the first part of our new customer first programme, and it’s all about helping you get more from your mobile. First up? Vodafone Global Roaming…
2. Happy travels
With the arrival of Spring and the sun finally donning its hat after a long winter, we can all start dreaming about our upcoming summer holidays. And, if you’re busy planning yours, we’ve got some game-changing news: on our Pay monthly plans we’re ditching European roaming charges with Vodafone Global Roaming, offering up the best roaming plans in the UK so you use your phone in more places than ever before without any extra cost.
So how does it work? Well, Vodafone Global Roaming covers 219 hotspots, which are split into 50 ‘Roam-free’, 60 ‘Roam-further’, and 109 other destinations. Roam-free territories now cover most of Europe and let you do exactly what you’d expect: any new or upgrading Pay monthly customers can use their phone as they do at home, using their UK allowances abroad without paying a penny extra! Which is great news, because we know first-hand that those 50 destinations cover 80% of our customers’ overseas trips each year.
These destinations extend further than just those subject to this summer’s EU roaming regulations, including holiday hotspots such as the Channel Islands, Switzerland and Turkey. But what if you’re going a little further afield? Our 60 ‘Roam-further’ destinations let you take your UK minutes, texts and data on holiday with you for just £5 per day that you use your phone. Bargain!
All that means that you can use maps to find your way, check out TripAdvisor reviews to pick out the best restaurants, or send envy-inducing snaps back home without breaking the bank, and with the knowledge that you won’t come home to a worryingly big bill.
What’s more, we’re ready and able to get you connected in 109 more places around the world beyond our 110 new Global Roaming destinations. Click here to learn more.
And if that’s not enough, we offer un-throttled 4G roaming in more countries than any other UK mobile network!
3. Flexi-upgrades, new price plans
We’ve all been there: you see an amazing new phone you’d love to own but you’re only halfway through your current contract. And with new phones coming out all the time – like the newly announced Samsung Galaxy S8 – it can be hard to resist your inner magpie.
So, from today we’ve introduced Flexi-upgrades for new and upgrading customers, which means you can upgrade your phone any time after you’ve had it for six months. Customers can also trade in your current phone and use the cash towards paying off the balance of the Flexi-upgrade fee, allowing you to have the latest smartphone, whenever you want!
And to make doing that even easier, we’ve also simplified our price plans into three no-nonsense flavours: introducing the new and improved Essentials, Red Extra and Red Entertainment, giving you more of what you love!
• Essentials gives you exactly what you need to get going in mobile, with unlimited texts, 500 minutes and 500MB of monthly data.
• Red Extra gives you unlimited calls, texts and up to 40GB of data per month
• Red Entertainment ups the ante to as much as 60GB of monthly data, as well as the choice of awesome entertainment from Spotify Premium, a NOW TV Entertainment Pass or Sky Sports Mobile TV!
It’s that simple! So there you have it: our renewed commitment to focus on exactly what you need from your network, with a different way to use your smartphone abroad, smarter price plans and flexible upgrades just for starters. There’s plenty more to come, so keep a look out on Vodafone Social for all the latest news!