How we're doing our bit to help you stay in contact with loved ones in Tunisia or at home, following on from Friday's tragic events...

Tunisia

Our thoughts are with everyone affected by Friday’s devastating attack in Tunisia, and we know that one of the most important things at times like these is to be able to get through to loved ones and make sure they’re OK.

As such, we’re going to credit all Vodafone UK customers for any additional costs incurred on their phone while contacting friends or family who are in Tunisia or from those customers who are in Tunisia and trying to contact people back in the UK. Read on for the full details.

Helping you stay in touch

We’re all shocked and saddened by the news of Friday’s events in Tunisia, and we know that these kinds of incidents affect a huge amount of people beyond those who were there at the scene.

“From 26 June until 3 July, we will automatically credit the bills of customers calling into or out of Tunisia…”

From 26 June until 3 July, we will automatically credit the bills of customers calling into or out of Tunisia to make it easier for Vodafone UK customers to get in contact with their loved ones on either side of the situation. That means that if you’ve been on the phone to affected loved ones or trying to speak to your friends and family at home in that time you’ll get all of the costs credited back to your account.

And it’s really simple: you don’t have to do a thing. We’ll automatically detect if you’ve made or received any qualifying calls or text messages since last Friday, and will automatically credit your account by 11 July. It will also include roaming data for Vodafone UK customers who are currently in Tunisia.

We’ll continue to monitor the situation and all updates on the reimbursements will appear on this thread on the Vodafone eForum.